Experience

Experience

We have a depth and breadth of experience from working in many sectors and industries.

ExperienceWith a wealth of experience and a proven track record, we are able to demonstrate a wealth of experience and maturity across the industry. Our team have extensive and trusted relationships with our clients for whom we have delivered sustainable business benefit.

Professional services

  • Managed a client service improvement program for major firm
  • Improved service and reduced cost within shared services functions
  • Developed and delivered a behavioural change and leadership development program
  • Designed and implemented profitability improvement program.
  • Design, developed and delivered leadership programmes based upon the principles of neuroscience.

Financial services

  • Managed a merger integration program to integrate product areas for a bank
  • Reviewed a leadership development program for a leading Australian financial institution

Manufacturing

  • Devised and implemented a “total customer experience” tracking program to monitor performance across multiple business divisions, linked to internal KPI’s and culture change program
  • Conducted brand portfolio analysis to develop new corporate and product brand strategy.
  • Developed marketing, sales and channel plans based on new brand matrix
  • Designed and delivered an organisation development and leadership development program in a major steel business within Australia
  • Developed and implemented an organisational and leadership development program
  • Developed a culture change and leadership development program (with Human Synergistics’ tools) for major listed company
  • Analysis of financial data to establish net profitability by customer and product using unique “Slice & Dice” methodology; resulting in margin improvement and customer prioritisation

Engineering and construction

  • Designed, delivered and reviewed a major strategy and leadership development program
  • Partnered with business leaders and subject matter experts for the design and delivery of a highly successful Emerging Leaders program
  • Developed and implemented a leadership development program for a listed  company

FMCG

  • Rapid assessment of the market opportunity for a new product line in multiple markets across Asia Pacific. Resulted in market prioritization and successful market entry strategy

Industrial services

  • Designed and developed a highly interactive workshop to embed the corporate values of a major utility
  • Developed and implemented a growth and organisational development program for Asia Pacific region of listed company
  • Designed and delivered a major strategy, organisational and leadership development program
  • Ran a corporate sustainability program and developed a sustainability action plan for a leading commercial property company.
  • Developed and implemented program to reduce inbound customer calls

ICT

  • Developed and implemented a sales and service effectiveness program for major information services provider
  • Created and implemented the “won/lost” research program for large government and corporate accounts to underpin more sophisticated marketing and sales planning
  • Devised an innovative needs based approach to market segmentation in the SME sector to underpin segment prioritization and value proposition development

Pharmaceutical

  • Strategic planning for a joint venture between a global pharma and a local research institute, resulting in a business restructure and development of a market driven business strategy

Wholesale, logistics and distribution

  • Developed and implemented an organisation and leadership development program for major listed company

Public sector

  • Led the implementation of a digital business strategy for a government organisation.
  • Delivered a talent development and succession program for a public sector agency.
  • Advised on restructure for a public sector agency.
  • Planned, resourced and led a project to improve the Human Resources (HR) service delivery to an organisation of 8,000 staff.
  • Conducted behavioural change program for a public sector agency.
  • Program managed a cost reduction initiative within the public sector.
  • Run and reviewed a series of leadership and executive development programs across national government.
  • Senior executive coaching; working with individuals and senior teams to support them in becoming more effective leaders of people and results.