Archive | Strategy

Dr Norman Chorn’s strategic insights

Change

Are you getting the change you need?

Focusing on your approach to problems and solutions can give you better outcomes in your change initiatives. Am I part of the problem or the solution? Are you getting the change you need? Changing the way we change I’ve been reflecting on the various assignments I’ve been involved with in 2011. Many of these have […]

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Balance and Focus

It’s a Question of Focus – Not Balance

Balance doesn’t drive effective organisations – Focus requires an imbalance A controversial starting point I know that several readers will find my opening argument quite controversial – after all, it goes against much of the conventional wisdom about effective organisations. But, effective organisations display more focus than they do balance. So what’s the difference between […]

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Best Practice Square

Why Best Practice may NOT be Best Practice

Adopting “best practice” solutions seems a sensible approach to performance improvement. But our work shows that “best practice” may often fail to improve performance in modern complex organisations. The drive to improve performance The term “best practice” came to common usage during the benchmarking craze of the 1990s. Since then, it has been pursued by […]

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Winning and Keeping Customers

Winning and Keeping Customers

It’s difficult to win and keep your customers in changing and uncertain conditions. We consider the problem and outline three specific approaches to address it. Its tough out there! Are your markets in a constant state of flux? Do your customers change their minds frequently and prove difficult to satisfy? Maybe you feel that you […]

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